Shipping Policy /Refund Policy /Privacy Policy

Shipping Policy

Local Pickup

  • In-store pickup is available during regular store hours at the store at 2509 Main Street, London Mon-Sat 11:00 am to 3:00 pm.
  • During lockdown periods pickup will be available during the hours will be from 3:30 – 4:30 pm at the store at 2509 Main Street, London.
  • Other times may be available by appointment only. An email will be sent when your order is ready for pickup,
  • If you prefer to meet us curbside for pickup, please call or email the shop to make arrangements.


  • Free delivery (Tuesday, Wednesday, and Friday on orders over $105.00 (before taxes and delivery charge) within London city limits). Orders placed by 2 pm on delivery days will be delivered the same day. Deliveries occur between 3 pm & 7 pm.
  • $10.00 flat rate applies to orders under $105.00.
  • All orders within the delivery zone will be delivered in the late afternoon / early evening.
  • We will work with you to arrange contactless delivery.
  • Large items will only be delivered within London city limits. We Deliver to one address per order.

Outside London

  • Orders placed by customers outside the London City limits for the Middlesex and Central Elgin area will be a flat fee of $20.00. Deliveries occur between 3 pm & 7 pm.
  • Deliveries outside of London will be on Tuesday and Friday.

Ontario and the rest of Canada

  • Orders are generally shipped within 48 hours (Monday to Friday) using Canada Post. Canada Post’s delivery standard is 2 – 7 days, but they report delays are occurring. A flat rate shipping fee of $25.00 on all orders.

U.S. and International

  • Call +1 (519) 601-3666 to order and for current shipping rates.

This document was last updated on May 31, 2021.

Refund policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a store credit or refund, provided the refund requirements listed below are met. If the period of 7 days has elapsed, we cannot, unfortunately, offer you a store credit refund.

All sales are final on Furniture, Custom Furniture Painting, Hand Crafted Items and Art.

Refund requirements

The following criteria must be met to qualify for a refund or store credit:

  • The product is defective.
  • The product must be unopened.
  • The product must be in original packaging.
  • The product must be unused.
  • The product must not be damaged.

In order, to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a store credit or refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.

Shipping items

To return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Visit our retail location to return your items purchased through our online store. Our staff member will process your return or exchange it for you. or you can ship back it in original packaging or if damaged must be similar to what you received. The cost of shipping back is the responsibility of the customer.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to: or write a letter to 2509 Main Street, London, Ontario, N6P 1P9, Canada

This document was last updated on May 31, 2021.

Privacy Policy

What information do we collect, and how do we use it?

When you request information about a product or service or register for one of our workshops, we may need to know specific information about you. This enables us to process your registration or requests and reply to your needs promptly.

Our site’s forms may require users to give us contact information (such as name, e-mail address and mailing address) and demographic information (such as zip/postal code, age, or position). We may use the contact information from these registration and survey forms to send you information about our organization. Users may opt out of receiving future mailings. See the choice/opt-out section below. Demographic and profile data are also collected at our site. We use this data to tailor your experience at our site and distribute content that we think you might be interested in.

This site contains links to other sites. Stan Portleys and its parents and affiliates are not responsible for the privacy practices or the content of such websites. We will not pass your information along to the linked site; however, we cannot protect your information if you provide information to that site.

We monitor customer traffic patterns and site usage to help us develop the design and layout of Stan Portleys web site. We may also use the information we collect to occasionally notify you about important changes to the website, new products & services offered by Stan Portleys, and special offers and information we think you will find valuable. If you would rather not receive this information, please contact us by emailing

Will Stan Portleys disclose the information it collects to outside parties?

Stan Portleys does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can request that we do not by e-mailing us at (If you use more than one E-mail address, send this message from each E-mail account you use.) Also, Stan Portleys may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally-identifying information.

This site allows the following options for removing your information from our database. If you do so, you will not receive future communications from us.

Stan Portleys
2509 Main Street,
London, ON N6P 1P9

Your Consent

By using our website, you consent to the collection and use of this information by Stan Portleys and its parents and affiliates or any successor entity. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell Us What You Think

Stan Portleys. welcomes your questions and comments about privacy. Please send an e-mail to

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this Web site, or your dealings with this site, you can contact:

Stan Portleys
2509 Main Street,
London, ON N6P 1P9

This document was last updated on May 31, 2021.